Privacy Policy

At Botanic Bath, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

We collect information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Payment information (processed securely through Stripe)
• Order history and preferences
• Account credentials (username and password)
• Communications with us (customer service, feedback, reviews)

We use your information to:

• Process and fulfil your orders
• Communicate with you about your orders and account
• Send you marketing communications (with your consent)
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control cookies through your browser settings, or by selecting Cookie Preferences in our website footer at any time.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties include:

• Payment processors (Stripe)
• Shipping and logistics partners
• Email service providers
• Analytics services

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at contact@botanicbath.com.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.